Shipping and Payment


Delivery takes place to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, Netherlands, Poland, Portugal, Switzerland & Liechtenstein, United Kingdom, Spain and Sweden.

The delivery period displayed on the product pages is valid for delivery in Austria, Germany, France and Switzerland. For other countries you may need to add up to one week. In case of prepayment, the delivery period starts upon reception by the SAN-Online of the invoiced amount.

You will be informed without delay should the ordered product not be available on time, because it is not supplied on time by our own supplier. In this case, you may wait for the ordered product or cancel your order. In case of cancellation of your order, any prepayment shall be returned without delay.

Price and shipping cost

All prices figured are final prices non-inclusive of shipping costs. Due to our status of small undertaking according to paragraph 19 UStG (German Value Added Tax Act) we do not charge VAT and therefore it is not displayed in our prices. Besides the prices of the goods, the following shipping costs depending on the country of destination are applied:

Shipping cost


Weight EUR  
up to 2 kg 4,00  
up to 5 kg 5,90  

Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Portugal, United Kingdom, Spain and Sweden.

Weight EUR  
up to 500g 4,40  
up to 1 kg 8,00  
up to 2 kg 8,90  
up to 5 kg 16,00  

Switzerland and Liechtenstein

(excluded customs duties, taxes and related charges, see remarks forcustomers in Switzerland and Liechtenstein)

Weight CHF  
up to 500g 5,40  
up to 1 kg 9,90  
up to 2 kg 15,90  
up to 5 kg 28,00  

The costs of shipping will be displayed clearly in the electronic shopping cart and on your ordering page.

Additional cash on delivery service charges (in case the service is offered):

Germany 3,00 EUR, France 5,00 EUR, Austria & United Kingdom 6,00 EUR. In case of cash on delivery inside Germany, an additional fee of 2,00 Euro will be charged by the postman upon reception.

Cash on delivery is unavailable for Switzerland and Liechtenstein.

Information for Switzerland and Liechtenstein

Customs duties, taxes et related charges

Orders from customers in Switzerland are duty and tax free for invoices equal or up to the duty and tax free allowance of the Swiss customs administration. For articles in this shop the duty and tax free allowance is respected up to an invoiced equivalent of 59,00 CHF. The invoice includes the value of the goods and the shipping costs. A higher invoice of the order may lead to duties, taxes and an administrative charge of the Swiss postal service. Further information is available in the internet under and

Free return

You want to return the goods? Please see your right of return and contact us mentioning your order number (you may use the contact form to do so). Customers in Germany will receive a free postage stamp by ordinary mail. Customers living outside Germany will be refunded the ordinary mail costs (no insurance) against the receipt. The refund is made by bank transfer provided we have your banking details or by PayPal.


Payment can be made at your choice by using PayPal, Visa or Mastercard, or by SEPA bank transfer (payment in advance).

In case of SEPA bank-transfer, you will find our bank account number and all necessary payment details in your confirmation E-Mail. In case of payment in advance, the delivery period begins directly after reception of the payment on our accounts.

We reserve the right to decline debit orders if the name of the customer is different from the name of the holder of the bank account.

In case of sale against cash in advance, the shipping takes place immediately after reception of the payment.
We accept no payment by cheques.
In case of cash on delivery, the payment is due in cash at the moment of delivery.