www.SAN-Online.eu Terms and Conditions

1 Application

The present terms of business apply to all contracts concluded between Mariana Santana Müller  (herinafter referred to as „SAN-Online“) and physical persons acting as non-professional buyers (herinafter referred to as „Customers“) and shall prevail, unless deviating terms or clauses have been agreed between the customer and SAN-Online in writing.  

2 Contracting parties

The contract is closed between the customer and

Mariana Santana Müller (« SAN-Online »)

Obermaierstrasse 18

93049 Regensburg, Germany

Any information request or claim may be forwarded to me

-     by e-mail to info@san-online.eu

-     by fax to +49 941 85088680

-     by phone +49 941 46181901 from Monday to Friday, from 9-11 am and from 2-5 pm CET, except on holidays.

3. Proposal and contract

3.1 The articles presented on the web site do not constitue a binding offer from SAN-Online, but represent an invitation to order. The indicated offers and prices are valid wthin the limits of stocks available, unless a different indication is displayed at the level of the article, the ocurrence of typographic mistakes or an error of oblivion.

3.2 By clicking on the button „order now“, you are sending a binding order over the articles in your shoppig cart. The contract is closed by the sending of an e-mail headed „Confirmation of your order, which is sent out immediately after reception of your order.

4 Customers right of revocation

4.1 Instead of a revocation right, the customer is granted an unrestricted right of return

Notification on the right of return

Right of return

You may return the contract goods received without stating any reason within a deadline of 14 days by sending them back. The period starts with the receipt of this notification in textual form (e. g. by letter, fax or e-mail) but not before receipt of the contract goods by the addressee (in case of repeated delivery of contract goods of the same type not before receipt of the first partial delivery) and also not before we have met our obligations of providing informations according to Section 246 sub-section 2 in combination with Section 1 clause 1 and 2 EGBGB and our obligations according Section 312g clause 1 phrase 1 BGB in conjunction with Section 246 sub-section 3 EGBGB. Only in case of non paketable goods (e. g. bulky goods), the right of return may also be declared, in writing, as a demand to take back the goods. The timely dispatch of the goods or demand to take back the goods is deemed sufficient to meet the deadline. In any case, you may send the goods back at our risk and expense. The address for sending back or declaring a demand to take back the goods is as follows:

Mariana Santana Müller
Obermaierstrasse 18
93049 Regensburg

Fax +49 941 85088680
E-Mail: info@san-online.eu

In case of a demand to take back the goods, they will be taken at your place

Consequences of return

In case of an effective return, the benefits received from either side and the utilizations drawn shall be surrendered. In case the goods are deteriorated and for the use made (e. g. advantages of use), which cannot be fully or partially returned or can only be returned in deteriorated condition, you are insofar obliged to provide compensation of the value lost. No compensation for lost value can be claimed if deterioration of the goods was caused by their designated use. Compensation for uses drawn can only be claimed if the use of the goods took place in a way, which exceeds the inspection of its properties or function. “inspection of its properties or function” means testing and trying out the respective goods, as it would have been possible and normal in some retail shop. Obligations for refunding payment must be met within 30 days.  The period starts for you with the dispatch of the goods or the demand to take back the goods, for us when it is received.

End of the notification on the right of return


5 Price and shipping cost

5.1 All prices figured are final prices  non-inclusive of shipping costs. Due to our status of small undertaking according to paragraph 19 UStG (German Value Added Tax Act) we do not charge VAT and therefore it is not displayed in our prices.

5.2  In addition to the prices and depending on the country of delivery, we charge shipping costs. The costs of shipping will be displayed clearly in the electronic shopping cart and on your ordering page.

5.3 In case of cash on delivery inside Germany, an additional fee of 2,00 Euro will be charged by the postman upon reception.

5.4 Deliveries to Switzerland and Liechtenstein

5.4.1 Cash on delivery is not available for Switzerland and Liechtenstein

5.4.2 Orders from customers in Switzerland are duty and tax free for invoices equal or up to  the duty and tax free allowance of the Swiss customs administration. For articles in this shop the duty and tax free allowance is respected up to an invoiced equivalent of 59,00 CHF. The invoice includes the value of the goods and the shipping costs. A higher invoice of the order may lead to duties, taxes and an administrative charge of the Swiss postal service. Further information is available in the internet under http://www.ezv.admin.ch/zollinfo_privat and www.poste.ch.

6. Delivery

6.1 Delivery takes place into the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, Netherlands, Poland, Portugal, Switzerland & Liechtenstein, United Kingdom, Spain and Sweden.

6.2 The delivery period displayed on the product pages is valid for delivery in Austria, Germany, France and Switzerland. For other countries you may need to add up to one week. In case of prepayment, the delivery period starts upon reception by the SAN-Online of the invoiced amount.

6.3 You will be informed without delay should the ordered product not be available on time, because it is not supplied on time by our own supplier. In this case, you may wait for the ordered product or cancel your order. In case of cancellation of your order, any prepayment shall be returned without delay.

7 Payment

7.1 Payment is made at your choice by using one of the proposed internet payment service-providers, by SEPA bank transfer or by SEPA debit order.

7.2 In case of SEPA bank-transfer, you will find our bank account number and all necessary payment details in your confirmation E-Mail. In case of payment in advance, the delivery period begins directly after reception of the payment on our accounts. For SEPA direct debit order, please fill out the (SSL-secured) form with your IBAN, BIC and the name of your bank. The debit will become effective with the sending of the confirmation e-mail. We reserve the right to decline debit orders if the name of the customer is different from the name of the holder of the bank account.

7.3 Your right to setoff is only granted in case your counterclaim is legally binding or undisputed or has been recognized by me in writing.

 7.4 You may exercise a retaining lien only as far as the claims result from the same contract.

8 Reservation of proprietary rights

The goods remain the property of SAN-Online until the payment has been made in full.

9 Warranty

9.1 Any obvious damage to the goods during transit should immediately be brought to the attention of the forwarder (postal service). We kinly ask you to inform us about those damages in writing within two days after reception of the goods.

9.2 SAN-Online warrants that the goods are of the agreed quality at the time of the passing of risk. Tolerable changes are no reason for a warranty claim. Tolerable changes are small deviations of the delivered goods from the descriptions and data displayed in the shop related to appearence and workmanship, colour, weight, dimensions, design or similar properties, which cannot be avoided especially if the goods have been processed, coloured or finished in hand work.

9.3 SAN-Online is not responsible for damages which are the consequence of wrong handling, normal wear and tear or external hazard. No warranty is available if repairs to the goods are carried out by you or any third party without our written approval.

10. Contractual language and jurisdiction

The present terms are available in english and german language, the latter being legally binding. Applicable law is exclusively the German law.

Status:  April 2014


General terms of business SAN-Online Mariana Santana Müller (www.san-online.eu)